Effective date: September 23, 2026
Florida Injury Centers (“FIC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit floridainjurycenters.com, contact us, request an appointment, submit a referral, or use website features.
Important medical-information notice
This website is not intended for medical emergencies. Call 911 or go to the nearest emergency department if you believe you are experiencing an emergency.
Please do not submit sensitive medical information through a general website contact form, ordinary email, or public chat. When health information is needed for care, FIC may direct you to a designated patient-intake, telemedicine, records, or other secure communication system. Medical information created or received in connection with treatment may also be governed by FIC’s HIPAA Notice of Privacy Practices and applicable law.
Information we collect
- Information you provide: name, telephone number, email address, preferred contact method, appointment or referral information, messages, and other information you choose to submit.
- Patient and referral information: information submitted through designated intake or referral systems, which may include accident, insurance, attorney, scheduling, medical-history, and care-coordination information.
- Technical information: IP address, browser and device information, referring pages, pages viewed, approximate location, and website interactions.
- Cookies and similar technologies: information used for essential site functions, security, analytics, advertising measurement, chat, maps, video, accessibility, and user preferences.
How we use information
- Respond to inquiries and requests.
- Schedule consultations and coordinate care, imaging, therapy, specialist referrals, records, and authorized communications.
- Communicate with patients, authorized representatives, referring providers, insurers, and attorneys as permitted by the patient and applicable law.
- Operate, secure, troubleshoot, and improve the website and our services.
- Measure website performance and outreach effectiveness.
- Comply with legal, regulatory, professional, billing, documentation, and records-retention obligations.
How information may be shared
We may share information with service providers that support website hosting, security, communications, scheduling, intake, telemedicine, records delivery, analytics, advertising measurement, chat, maps, embedded video, and similar business functions. Depending on the services you use, these providers may include IntakeQ or other patient-intake systems, Microsoft, Google and YouTube, Meta, Tidio, website hosting and security providers, and authorized healthcare or professional partners.
We may also disclose information when authorized by you; to coordinate treatment, payment, or healthcare operations as permitted by law; to comply with legal requirements; to protect patients, visitors, FIC, or others; or in connection with a business reorganization or transfer. We do not sell medical records. SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. SMS consent information will not be shared with third parties or affiliates for marketing purposes.
Cookies, analytics, advertising, and third-party content
Our site may use cookies, pixels, analytics tools, embedded videos, maps, reviews, chat, and other third-party features. These services may collect device and usage information under their own privacy policies. Browser settings and certain third-party tools may allow you to limit cookies or interest-based advertising, although disabling technologies may affect site functionality.
Text messages, calls, and email
If you provide contact information, FIC may use it to respond to you, coordinate appointments or care, and send service-related communications. Message and data rates may apply to text messages. Consent to receive marketing communications is not a condition of receiving medical care. You may request that nonessential communications stop, subject to communications required for treatment, payment, operations, safety, or law.
Data security and retention
FIC uses administrative, technical, and physical safeguards intended to protect information. No internet transmission or storage system can be guaranteed completely secure. We retain information for the period reasonably necessary for the purposes described above and as required by healthcare, billing, insurance, legal, and records-retention obligations.
Your choices and requests
You may contact us to request access to, correction of, or deletion of website information, subject to identity verification and applicable legal or medical-record requirements. Medical-record requests are handled under applicable healthcare privacy and records laws and may require a written authorization.
Children’s privacy
The general website is not directed to children under 13. A parent, guardian, or legally authorized representative should submit information for a minor when appropriate. FIC may treat minors in accordance with applicable consent and privacy laws.
External links
Our website may link to third-party websites or services. FIC is not responsible for their privacy or security practices. Review the privacy policies of those services before providing information.
Changes to this policy
We may update this Privacy Policy periodically. The effective date shown above identifies the current version.
Contact us
Florida Injury Centers
125 E. Merritt Island Causeway, Suite 107 #406
Merritt Island, Florida 32952
Office: (386) 402-4250
Main: (866) 402-4250
Email: Records@floridainjurycenters.com